INTEGRATIONS · Speed assessment

A one-hour delay never costs just one hour – it impacts everything waiting on it.

Sometimes that’s a report that’s an hour late. Sometimes it’s ten extra seconds on a call. Either way, the opportunity is gone before the answer arrives.

DOES THIS SOUND LIKE YOU?

A customer calls in ready to cancel, and the agent wants to say, “Let me see what I can do for you.” Seconds matter here. That means checking their account, their history, and current pricing, three different systems, one after another, while the customer is still on the line. Most times, that takes a few seconds. This time, it takes too long.

This situation is not a script problem; the agent knew exactly what to say. It’s a connectivity problem, three systems that don’t talk to each other fast enough, and the agent isn’t willing to promise something they can’t back up. This was the system’s moment to be the hero. Instead, that revenue walked out the door with the lost customer.

SOUND FAMILIAR?

“We stopped pulling up live numbers in meetings a while back. Now, we just send them after.”

That’s a team that gave up expecting real-time, accurate numbers. A decision that could have happened right there gets pushed to a follow-up meeting instead.

“One of our branch managers could have approved that exception on the spot. The numbers just didn’t load in time.”

So the customer stood at the counter while the manager waited with them. That awkward silence isn’t doing the brand any favors.

“By the time we had an answer for the customer, a competitor already had theirs.”

Their team had pricing ready in minutes. We were still waiting for our a day later.

“We know of three deals we lost because we were too slow. We have no idea how many we never even heard about.”

The ones you hear about are the tip of it. Most customers don’t call to explain why they left.

REACTION TIME

SCENARIO	EXPECTATION	REALITY
Pulling up account history mid-call.	A few seconds	Often a minute or more.
Getting live numbers into a meeting.	Real-time	Sent afterward once it’s ready.
Approving an exception at the counter.	On the spot	Customer waits while the system catches up.
Turning around a pricing quote.	Same day	Next day, if you’re lucky.

How we get your systems to keep up.

1

Find out where the delay actually starts | 2-4 weeks

We trace exactly what happens between the moment someone asks a question and the moment they get an answer, which systems get called, in what order, and where the chain actually breaks down. Most of the time, it’s not a single slow system; it’s three systems being asked one after another rather than at the same time. You get a clear map of where the actual bottleneck is, not just where it shows up.
2

Fix what’s actually slow | months 1-3

We fix the actual sequence, not the whole system. That usually means calling those systems in parallel instead of one after another, or keeping the data your team actually needs pre-fetched and ready instead of asking three systems live every time. Nothing you already rely on gets replaced for the sake of it.
3

Stay fast, and know it | ongoing

You get real-time visibility into how fast those connections between systems actually respond, not just when something breaks outright. If the load starts climbing toward a problem, you see it before your customers do.

Ready to talk through it?

You already know it’s slow sometimes. What you might not know is why it keeps happening exactly when it matters most. Walk us through the last time your systems couldn’t keep up, and we’ll tell you exactly what it would take to fix it.

Book a 30-min call

WHO WE ARE

We are an AI-accelerated nearshoring partner, headquartered in Berlin, with 100+ engineers and 15+ years of experience. Our engineers have hands-on experience finding and fixing exactly this kind of bottleneck between systems, combined with 5+ years of experience connecting enterprise systems overall. Our engineering teams operate across Serbia and Bosnia & Herzegovina. We know exactly where integrations tend to fail and what it takes to keep them running. We offer both dedicated integration engineering teams and managed integration projects, depending on what works best for your organization.

A one-hour delay never costs just one hour – it impacts everything waiting on it.

“We stopped pulling up live numbers in meetings a while back. Now, we just send them after.”

“One of our branch managers could have approved that exception on the spot. The numbers just didn’t load in time.”

“By the time we had an answer for the customer, a competitor already had theirs.”

“We know of three deals we lost because we were too slow. We have no idea how many we never even heard about.”

How we get your systems to keep up.

Find out where the delay actually starts | 2-4 weeks

Fix what’s actually slow | months 1-3

Stay fast, and know it | ongoing

Ready to talk through it?

WHO WE ARE

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